8.5.3 Emergency support
Example: A member is away from home on a work related activity. During the member's absence, one of their children becomes seriously ill and is taken to hospital for tests. The member's partner is with the sick child, leaving another child at home alone and in need of care.
The Defence Member and Family Helpline can be contacted via 1800 624 608 or firstname.lastname@example.org.
Example: The member is posted overseas. The partner of the member is incapacitated in an accident and the member has resident family who are minors. The children's aunt is appointed the guardian and authorised representative of the children. The unit commander is then given permission by the aunt to apply for support.
When the written application has been lodged, a Defence Community Organisation social worker is made available to support the member's resident family and drafts a support plan that includes the following information.
The types of services recommended for the member's resident family listed under section 8.5.6.
A list of people or organisations who the member's resident family or authorised representative agree may be informed and consulted with during this time.
A support plan is drafted in consultation with the member's resident family or authorised representative and any of the following people, if relevant.
The unit commander.
Chaplains or Maritime Spiritual Wellbeing Officers.
ADF health staff.
The social worker also assesses the written application and then makes a recommendation to the CDF.