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8.10.1 Overview


The Reserve Assistance Program provides access to mental health support services to members of the Reserves and their families to discuss work or personal issues. It is a confidential service.

8.10.2 Person this Part applies to


Note: In the total workforce system, the following arrangements apply.

  1. A member on Reserve service may be described as a member in Service category 3, 4 or 5. A member on Service option C is not a member on Reserve service.

  2. Continuous full-time service may be described as service in Service category 6 or 7. A member who is in Service category 3, 4 or 5 and Service option C is also on continuous full-time service.

Note: Counselling advice is available to other members from other sources.

8.10.3 Counselling sessions


Examples: Persons may wish to use the Reserve Assistance Program for issues such as the following.

  1. A personal crisis.

  2. Relationship and family issues.

  3. Other physical and emotional difficulties.



  1. A member attends three counselling sessions for one issue. The member may attend four sessions for another issue that arises a few months later.

  2. The member's spouse may attend four counselling sessions without the member.


Example: If all additional sessions are approved the person gets eight sessions to discuss an issue.


This provision ensures the person's privacy.


Note on disclosure of personal information:

  1. A Defence member may provide written consent for health information to be released to specific individuals in their chain of command.

  2. In all other situations information can only be disclosed in accordance with the exemptions to the Privacy Act 1988.

8.10.4 Multiple benefits

8.10.5 Benefits


How to get counselling advice

The Reserve Assistance Program can be accessed by calling 1300 687 327.

Related information:
1. Other services may be available.
2. The ADF Health and Wellbeing site lists many help numbers. These include Defence services and community support numbers, such as Lifeline.
3. You could also see your civilian general practitioner. Your civilian employer may have an employee assistance scheme.
4. In an emergency call 000.

Pay and conditions manual

Visit the Afghanistan Inquiry website for information and welfare support regarding The Inspector-General of the Australian Defence Force’s (IGADF) Afghanistan Inquiry.