Toll Transitions can help manage your storage.
Depending on your circumstances you can store some or all of your household items.
When you can get storage
Defence may pay to store your items if you're eligible for a Defence paid move and the home you're moving to is:
- not yet available
- partially or fully furnished
- too small for all your household items.
You may claim the costs of privately storing your items if:
- your accommodation is temporarily unavailable
- you wouldn't have incurred a cost if Defence had organised the removal
- your chain of command agrees it's reasonable to store your items
When you can't get storage
Defence won't usually pay for storage if you move to another home in the same housing benefit location at your own cost. They also won't pay for storage if you choose to occupy living-in accommodation after choosing to live off-base.
Defence won't pay to story household items you buy after your move.
How to get storage
You can apply to store your household items by completing your Application for relocation and inventory once you begin the moving process.
If you realise you need storage once you arrive in your new home, you can ask your case manager for a Request for Long Term Storage of Items.
Once your items are in storage
Toll will review your storage on the date you're next posted or 3 years after your last move, whichever happens first.
They'll inform you in writing before the review takes place.
If Toll won't continue to store your items at Defence expense, you'll need to make other arrangements for them. Do this by contacting your case manager.
Moving items from storage
Defence will usually pay to move your household items from storage to your home.
If your home is unfurnished, Defence will pay to move all your items. If your home is partially or fully furnished, they will only pay to move items that aren’t already in the home.
This happens when you're posted, have a change in circumstances or Toll won't continue to store your items.