Toll Transitions can help you move most of your household items to your new location. You'll usually need to move any personal or valuable items yourself.
Items Toll will move
Toll moves Able to be carried by 2 people without needing lifting equipment. items including:
- household furniture
- appliances
- outdoor furniture
- sporting equipment.
Toll may also move bulky items if you take them apart and pack them securely. You should clearly indicate if you've packed the items yourself.
Items Toll won't move
Toll won't usually move items that aren't portable. They also won't move living things, dangerous goods or valuables.
You'll need to either move these yourself or find another way to move them.
Find out more about what Toll will and won't move.
Claiming costs for technical help
You may claim reasonable costs if you hire a technician to uninstall or reinstall items such as:
- AV equipment including tv antennas
- a security alarm system
- a window-mounted air conditioner.
You may only claim costs to reinstall an item if you claimed costs for it to be uninstalled.
You can make a claim once you've paid for the service by submitting a Reimbursement Claim form.
Before you claim, add your bank account details on the Direct Credit Authorisation form in your relocation pack.
To make a claim:
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log in to your Toll account
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go to Current Relocations on the home page
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open a Reimbursement Claim form
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complete the section Technical assistance - reasonable labour costs
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attach receipts
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email your completed form to your case manager
If you can't access your Toll account, you can get a Reimbursement Claim form from your case manager. You'll need to email them with your completed form and receipts.
Once your claim's approved, Toll pays the money in your nominated bank account.