Applying for your move

Defence uses Toll Transitions to help manage the moving process for members and their families.

If you're being posted, Toll will usually contact you once they get your posting order.

You, or someone you nominate, can manage your move using PostingConnect.  If you’re being posted, you’ll get an email to your Defence email address inviting you to use PostingConnect to help manage the move to your next housing benefit location. 

To accept the invitation:

Once you’ve accepted the email, you can access PostingConnect any time from your ServiceConnect account on the Defence Protected Network (DPN).  You’ll have access to PostingConnect until 45 days after your posting starts.

If you’re moving because of a change in your family or personal circumstances, you’ll need to contact Toll yourself.

Once you've been in contact with Toll, you can apply for your move. Do this through your Toll online account. If you don’t have an account, you’ll need to create one.

To apply for your move, log in to your account. There's a checklist on the homepage that shows you the steps to complete before you can submit your Application for relocation (AFR). 

Create an application for relocation 

Select the AFR option on the homepage. In your AFR you should include information about your:

• housing needs
• pets
• travel details
• moving and storage needs
• temporary accommodation needs.

You also need to give details about your family make up and any resident family with special needs.

Select your preferred moving dates. If you don’t need to move on a specific date, your move will happen within a week of the dates you choose. 

If you need to move on a specific date, you can request this by completing a Mandatory Uplift Date form. You can access this from the Toll Transitions website. You’ll need approval from your Commanding Officer before submitting.  

Complete an inventory

As well as your AFR, you need to complete an inventory. This informs Toll of the household items and vehicles you want to move or store. You can update an existing inventory or add a new one in the inventory section in your Toll account.

If submitting by email, attach a scanned copy to your AFR.

Complete and submit your application

Check what supporting documents you need to provide with your AFR. These may include a copy of your:

• posting order
• discharge authority
• Recognition as a Family with Special Needs letter
• approved Categorisation Change and Application to Live In/Live Out - ADF (AE681) form. This form is available from the Forms Portal on the Defence Protected Network (DPN). 

Submit your AFR, inventory and supporting documents.

Once Toll processes your application, they'll email you an Original Move Plan Letter (OMPL) to confirm your moving schedule.

You'll get a case manager you can contact if you have any questions about your move.