Defence offers extra moving assistance if you have a resident family member or recognised other person who has special needs. This includes:
- a pre-posting visit to your new housing benefit location or family benefit location
- a valet unpacking service
- special accommodation during a removal
- extra travel time to your new location.
You must first get the person's your special needs recognised by Defence to get this assistance. You can then complete your Toll Transitions application for removal.
Pre-posting visit to your new housing benefit location or family benefit location
Before you move, you can apply to visit your new housing benefit location or family benefit location to arrange support services. Defence can assist with accommodation and travel costs for the person who has special needs and one other family member. This is only available if you need to meet with a service provider in person.
To apply for a pre-posting visit, complete an Application for special needs assistance (AC832) form and submit to specialneeds.families@defence.gov.au. You can download this from the Forms portal on the Defence Protected Network (DPN).
If you have special travel needs or have to organise travel for your partner, you should include that information in the AC832 form.
Valet unpacking service
You may be eligible for a valet unpacking when you're:
- away from the family home for service reasons
- unable to pack
- providing care for a person who has special needs.
You can apply for a valet unpack by submitting an Application for special needs assistance (AC832) form. You can download this from the Forms portal on the DPN. Submit your application, including supporting documents, by emailing specialneeds.families@defence.gov.au.
Special accommodation during a removal
You can apply for special accommodation when you're moving homes with a person who has special needs. Defence will consider the person's needs during the approval process.
Contact Toll Transitions to discuss your circumstances.
Extra travel time to your new location
You may be eligible for extra travel time when you move homes with a person who has special needs. This allows you to travel shorter distances each day during your move.
Contact your unit administrator to apply.