You can claim transportation and boarding costs to relocate your A domesticated animal that isn't owned for economic or business purposes. to your new location. You can also claim the costs for sedating your pet if needed.
To claim costs the business you use must be registered or licensed for pet transporting or boarding.
You can only claim costs for reasonable time spent moving between locations.
You can't claim for items or equipment and you can buy and use again, such as special cages.
How to make a claim
You can claim costs of relocating your pet before or after the relocation.
To make a claim:
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log in to your Toll account
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go to Current Relocations on the transferee dashboard
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open a Reimbursement Claim form
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tick Pet Relocation Costs
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attach your receipt
If you are claiming costs before you relocate your pet, you must email a copy of the receipt to your case manager no more than 21 days after you receive the payment.
If the relocation doesn't happen, or if you don't provide a receipt in 21 days, you'll need to pay back the amount. You'll also need to pay back any extra amount if the relocation costs less than you were given.
If you can't access your Toll account, you can get a reimbursement form from on the Toll website under forms, by calling Toll Customer Service on 1800 819 167 or from your case manager.
Once your claim's been approved, Toll pays the money in your chosen bank account.
Contact your case manager if you have any questions about your claim.